Refund Policy

Last updated: November 8, 2024

1. Digital Product Nature

VisaSlip provides instant digital document generation services. Once your reservation proof documents are generated and delivered (via download and email), the service is considered complete.

2. No Refund Policy

Due to the instant, digital nature of our service, refunds are generally not available once documents have been generated and delivered.

3. Exceptions

We will consider refunds or replacements in the following circumstances:

Technical Failure: If our system fails to generate or deliver your documents within 24 hours
Clear Errors: If there are factual errors in the generated documents that we cannot correct
Duplicate Charges: If you were charged multiple times for the same order due to a technical error

4. What We Will NOT Refund

Visa rejections (we have no control over embassy decisions)
Changes in your travel plans after purchase
Misunderstanding of our service (we provide proof documents, not real tickets)
Requests made more than 24 hours after document delivery

5. How to Request a Refund

If you believe you qualify for a refund based on the exceptions above:

Contact us via WhatsApp or email support@visaslip.com within 24 hours of your order
Provide your order ID and explain the issue
Include any relevant screenshots or evidence

We will review your case and respond within 1-2 business days.

6. Document Corrections

Minor corrections (typos, date adjustments) are usually provided free of charge. Contact support immediately if you notice an error.

7. Chargebacks

Initiating a chargeback without first contacting us may result in permanent ban from our service. Please give us the opportunity to resolve any issues first.

Questions?

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